If you're both an animal lover and a people person, a position in one of our stores might be a great fit. We're looking for people with a strong commitment to helping pets and their parents experience their very best lives together. When you join us, you'll be part of a great team, working together to achieve sales goals while doing work you truly love.
Purpose Statement:
The Guest Experience Manager will be responsible for the Petco customer experience journey and promoting a culture that consistently delivers the Petco customer brand experience. Through the lens our Petco Values, the Guest Experience Manager will be the catalyst, champion, and role model for all relationship building touch points with our customers. The Guest Experience Manager will mentor all store partners in the delivery of GUEST+ engagements to support and drive customer experiences that result in creating Petco Promoters.
Additionally, this role will assist the General Manager in managing all aspects of their store's business in accordance to Petco operational standards.
Key Accountabilities: The incumbent will have primary responsibility to successfully implement a customer centric culture in their store by leading the following areas of Petco
Work Environment:
The majority of job duties are conducted indoors, although merchandise receiving, merchandise carry-outs, or stock balancing will require leaving the store briefly. Must be able to lift 50 lbs and pull 2000 lbs utilizing material handling equipment. Improper use of safety equipment and/or not following proper lifting techniques may pose of risk of injury to customers, pets, and store personnel.
Education and Experience: